Contact us
For help, bug reports, purchase problems or privacy requests, email us. Please include your phone model and, for a level problem, the level number.
We usually reply within 2 working days.
Frequently asked questions
I'm stuck on a level. What can I do?
Use the hint buttons at the bottom of the screen. The light bulb reveals one letter (it uses a hint, or 25 coins if you have none). The target lets you pick any square to reveal for 50 coins, and the rocket reveals several letters for 100 coins. Shuffle the letter wheel to see the letters in a new order.
How do I earn more coins and hints?
You earn coins the first time you finish each level, and more for 3 stars (finish without using hints). Finishing a world gives a bonus. Play the daily challenge for 100 coins and a hint, spin the free daily wheel, find bonus words to fill the bonus jar, or watch an optional short video in the shop for 50 free coins (up to 5 times a day).
What are bonus words?
Real words you can make from the wheel that are not part of the crossword. Each one fills your bonus jar, and a full jar gives you 25 coins.
How do I rotate the puzzle?
Drag on the 3D shape with one finger to turn it and see the words on every side.
Will I lose my progress if I change phones?
WordGlow saves your progress on your phone only, with no account, so it does not move to a new phone and it is removed if you uninstall the game or clear its data.
I bought coins or hints but did not get them.
Close and reopen the game while connected to the internet; pending purchases are delivered when the game starts. If they still don't appear, email us with your Google Play order number (it starts with GPA.) and we will help.
How do I get a refund?
Purchases are handled by Google Play. You can request a refund from Google Play under your order history, or email us and we will help.
How do I turn off sound, music or vibration?
Open Settings (the slider icon at the top right) and switch each one off.
Does WordGlow show ads?
Only when you choose to. In the shop you can watch an optional short video for free coins. There are no pop-up or banner ads during play.
I found a bug. How do I report it?
Email us with your phone model, the level number and, if you can, a screenshot. We read every message.
Read the WordGlow privacy policy and terms of service, or go back to the WordGlow page.